RUKHANKA · LAST UPDATED 3 OCTOBER 2026
Refund policy
If something goes wrong, let’s resolve it.
Start with your order
If your paid pack is not delivered, files are unusable, or you were charged for an unexpected purchase, contact us with your order reference and a short description of the problem. You can find your creation reference in the creator, and your purchase details in the Paddle receipt.
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Incomplete or unsatisfactory results
AI-generated results can vary. Inspect the still before approving animation and review the delivered files. When the creator offers an included replacement for a failed sticker, you can use it without placing a new order. If the pack remains incomplete or unusable, request a support and refund review.
For sticker packs, only outputs marked ready are included in the downloadable ZIP. Remaining reactions may need replacement or support. Animation exports include ready moves and the supporting frames needed to play them. Inspect the previews before using them in your project.
Paddle purchases
Paddle is the authorised reseller for purchases made through its checkout. You can also request purchase assistance or a refund directly through Paddle buyer support. Paddle’s Refund Policy and Buyer Terms govern its handling of purchases and any applicable statutory withdrawal rights.
Stopping a generation or deleting a creation does not automatically reverse a payment. Please submit a refund request so it can be reviewed and processed. This policy does not limit rights that apply under consumer law.
Provider
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